Feeling good about circumventing content profiling
One of my favourite stories about how content management strategies can fail when pitted against human nature:
A partner in a New York law firm told me how he liked to type his own documents instead of using dictation. But he had a problem with the firm's document management system: It required him to fill out an extensive document profile form when opening a new document. He considered this a tedious task that stifled creativity and productivity.
He asked IT to get rid of the form but they refused. So one day he went to the nearest Circuit City and bought a computer with Microsoft Word on it and a floppy disk drive. He sat the new computer on his desk next to his work computer. Thus he achieved the ideal scenario: When he wanted to type a new document he was presented with Word's empty white page. He saved documents to floppy disks which he handed to his secretary for quality control and checking into the document management system, filling in the required profile forms. His work computer was still useful for emails and working on documents that had already found their way into the DMS.
If an IT system does not cater for human nature, users will find ways to circumvent it.